Debit Card
| Issue | Likely Cause | Fix |
|---|
| Deposit not showing | Card transaction still pending | Wait a few minutes, then refresh your balance |
| Deposit declined | Incorrect card details or insufficient funds | Verify card information and available balance |
| Deposit delayed | Payment processor still completing settlement | Wait a few minutes and check again |
Bank Transfer (ACH)
| Issue | Likely Cause | Fix |
|---|
| Deposit pending | Transfer is still clearing | Allow 3–4 business days for the deposit to fully clear |
| Transfer failed | Incorrect bank account details | Re-link your bank account and retry |
| Duplicate deposit | Bank submitted multiple ACH requests | Contact support with your transfer receipt |
Wire Transfer
| Issue | Likely Cause | Fix |
|---|
| Wire rejected | Incorrect routing or account number | Double-check wire details before resending |
| Funds not received | Missing memo or reference code | Contact support with your wire confirmation |
Always include your full name and phone number in the memo or message field. Missing details can cause delays.
Compliance Note
All deposits are subject to Know Your Customer (KYC) and Anti-Money-Laundering (AML) checks. These reviews can temporarily delay fund availability until verification is complete.
Still need help? Contact [email protected] or use the in-app chat if you encounter errors.
